Shopping safe online

Tips for staying safe online

1. Look for the padlock.
   Secure websites have HTTPS rather than HTTP in the web address and will show a padlock icon at the top of the browser.
2. Things that seem too good to be true usually are!
   Think carefully when you see adverts with incredible deals. Chances are, there’s no dream holiday or free jacuzzi to be won. If you’re asked to enter your personal data, account number and/or password, it’s unlikely to be a genuine offer and your account details may be stolen and used to commit fraud.

If you'd like more information, try these websites:

https://www.getsafeonline.org/

https://ico.org.uk

https://www.cyberaware.gov.uk/

Using passwords and privacy settings to keep safe:

• Set strong passwords of at least 8 characters, including letters, numbers and symbols (e.g. !*&£$).
• Don’t use the same password for everything.
• Try to avoid words that can be guessed or people’s names. Passwords like this can be easily hacked.
• If you've been a victim of fraud, make sure you reset ALL your passwords, particularly for your email addresses.

Keeping safe on social media:

• Set the privacy settings on your social media accounts to High.
• Be cautious of social media posts advertising competitions or voucher giveaways. Our website will always confirm our genuine offers.

Keeping safe with phone calls:

• Don't give any information out if you're unsure who’s calling.
• Your bank will never call you asking for personal information, such as your card number or the expiry date.

Other ways to protect yourself:

• Shred documents that are no longer required, such as bank and other credit statements, household bills and receipts that may show your name, address and other personal details.
• Store any documents containing personal information in a safe and secure place.
• Immediately report your passport, driving licence, cards or other personal documents as lost or stolen to the organisation that issued them.
• Monitor your credit report and check your credit card and bank statements for suspicious activity.
• Close accounts you don’t use anymore.
• Notify your bank, credit card provider and all other financially relevant companies of any changes to your personal details i.e. name or address.
• Contact Royal Mail if you think your post has been intercepted.

If you believe your data may have been compromised, tell us straight away:

Please chat with a member of our team. If chat's unavailable, you can leave us a message.