You'll need a return label to send your order back, but don't worry if you don't have a printer - we have printer-free options available.
If you're returning a large item (furniture, white goods etc.) or a tech item:
We need some extra information from you first - please fill in our online form.
If you're returning a standard parcel:
Go to My Account and follow the steps to set up your return.
If you don't have a printer:
- Choose a drop-off option (ParcelShop or locker). We'll email you a QR code - just scan this at your local ParcelShop or locker and print your label there.
- You can also choose a Royal Mail collection - they'll bring the return label when they come to pick up your item/order.
What if I lose my return label / QR code?
When you set up your return, we sent you an email with your return label and QR code attached.
But, if you can't find the email, you can still get the details you need.
- Go to My Account.
- Find the order and click Create a return.
- Click the tracking number next to the item(s) you're returning.
- You'll be given the option to download the return label and QR code again.