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Important information
- Our statements are issued every 28 days, so a payment is required from you in line with this cycle; your payment won’t be due on the same date each month.
- If you've placed an order recently and the items aren't showing on your latest statement, they'll be listed on the next one.
What's included in your statement?
Every 28 days, we'll send you a statement. This includes:
- Your minimum payment and when it's due
Please make sure your payment reaches us by this date! You need to pay at least the minimum amount, but you can pay more if you wish.
- Your balance
This is the amount you owe, as of the date your statement was issued.
Don't worry if you've placed an order recently and these items aren't showing - they'll show up when your items are dispatched.
- Your credit limit
This is the total amount of credit that's been set for your account.
- Your available to spend
This is the amount of credit you have on your account, as of the date your statement was issued.
- Your APR
APR stands for 'annual percentage rate'. It's the total yearly cost of borrowing money from us, including the interest rate and any fees or charges.
Your statement will also list all transactions made that month, and information on how you can make your payments - more information on payments can be found in our 'Payments and how to pay' section.
Useful links
Information on your interest charge
Information on your minimum payment
A breakdown of the charges/notifications you may see on your statement
Worried about your finances? Here's where you can get help
Need information about your Paydown Plan?
Still need help in understanding your statement?
Please chat with us.
If our team aren't available, you can use one of our other contact methods.