We're really sorry that you haven't received your order yet - here's some information to help you out.
Please see our Delivery page for information on when your order will reach you, depending on which delivery service you opted for.
How to track your order
- Sign in to your online account
- Go to 'Track My Orders'
- Select 'Track' on the required order
- Scroll to the bottom of the item list and select 'Track parcel' for the latest update
Additional ways to track your order if it's being delivered by Evri
Make sure you have your tracking number from your order despatch email - it'll usually start with 'T00HG'
- You can track it through the Evri website
- You can also download the Evri app from the Google Play Store or App Store.
How we can help
If your tracking hasn't moved for 5 working days and you haven't been given a specific delivery date, please chat with a member of our team.
If our team aren't available, you can use one of our other contact methods.