Troubleshooting

Signing in and out

• I’m having trouble logging into my online account
• How do I sign out of my account?

Using our website

• Chatting with us
• I already shop with you, how do I register my existing account?
• I'm having problems with your website, what should I do?
• I've forgotten my sign in details, what should I do?
• Is your website safe?

Technical issues

• Why can't I make a payment online?
• Why aren't I receiving any emails from you?
• How do I get back to your website?

Using our app

• How do I download your app?
• Your app's not working, what should I do?
• Why has this item disappeared from my shopping bag on the app?
• Are there any limitations to the stock and products on your app?