I want to place an order

Getting started

• Hi!
• Is it safe to shop online?
• Do you offer Buy Now Pay Later?
• Do I have to set up a personal account to shop with you?
• What information do you need to open a personal credit account?

Placing your order

• How do I apply my promotion code online?
• How can I order above my credit limit?
• Why is my item not available sooner?
• What size should I order?
• If my order is sent out in separate parcels, will I be charged again for delivery?

Deliveries

• All about our delivery service
• How do I send my order to a different address?
• Do I have to be there to sign for delivery?
• Where do you deliver?
• What is a delivery supplement?

Website issues

• I'm trying to register but the boxes aren't showing for me to fill in my details. How can I fix this?
• Why can't I select the size/colour options when trying to add items to my bag?
• Why isn't the website working for me?
• Why won't the website accept my contact details?
• Why can't I find an item using the item number?