We’re really sorry to hear that, and we can certainly have a look at this for you. Please get in touch with us on webchat (we're available Monday to Friday, between 9am-5pm) or email us directly at credit.control@jacamo.co.uk
We’re working really hard to prevent the spread of coronavirus, and as a result we have an extremely limited number of advisors available to answer your queries at the moment. Please provide as much information as you can regarding what's happened, and include your name, address and contact number along with any supporting documents you may have.