There will be one of 2 reasons for this: it could be that the items you've ordered are out of stock, or you haven't met some or all of the internal and external checks that we carry out when you place your order.
We'll always send you a notification explaining why your order hasn't been successful. In some cases this may be sent by post rather than email; please allow 3-5 days for this to arrive.
If you'd like to contact us, you can email us at general.enquiries@jacamo.co.uk (please make sure you include your account number, name and address).