We’re really sorry to hear that you’d like to close your account; we value your custom and the last thing we want is to lose you.
We’d really like the opportunity to put things right if something has gone wrong. Our friendly customer services team will be more than happy to help; just click here to see the various ways in which you can get in touch.
If you’d still like to submit your account closure request, just click here
If you have an outstanding balance on your account, you’ll need to pay this in full before your account can be closed. Click here to see the different ways to make a payment on your account.
If you’ve placed any orders that haven’t been delivered yet, or you need to return any items, these transactions need to be completed before your account can be closed. You can check for pending orders and returned items in your Account Transactions.
If you purchased a delivery subscription within the last 14 days and haven’t placed any orders, we’ll issue you with a full refund. However, if you have (or anyone authorised by you to use your account has) placed any orders during this 14 day period and incurred any delivery charges, the amount of your refund will be reduced or you may not receive any refund at all.